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Single window service centres aim to improve the quality of public service delivery by bringing together government social security services. Thereby, they have the potential to tremendously reduce transaction costs for workers and to avoid duplication of efforts for the public administration. They are particularly relevant to India where social security provision is characterised by a lack of consistent policy and a fragmented delivery system. The Government of Karnataka and GIZ have successfully piloted a project and have shown that single window service centres do promote awareness and access to government social security schemes among informal workers. Experiences in improving access to skills and promotion of youth employment services through such centres are also available from other countries such as Germany. The conference on Single Window Services – Social Security and Youth Employability, Lessons Learnt and Ways Forward, jointly organized by the Department of Labour, Government of Karnataka and GIZ was held from the 10th to the 13th of February at Bengaluru, India. It brought together government officials representing the state and central governments of India and other countries as well as practitioners and academics in the field of social security delivery. Participants came from Germany, Indonesia, Thailand, Vietnam, Tajikistan, USA and from several states in India. Download Reports and presentation from below links Session 1: Single Window Services and Social Security Delivery
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